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I'm an AAMI Member, do I have to create an account?
No. Your membership information is already in our database, therefore, you already have an account. Just use the Login function on the navigation bar or click here.

I'm a current AAMI Member, previous member or former customer, how do I login?
Navigate to the Login function on the navigation bar or click here. Use your Member #ID as the Login and your Last Name as the Password. If you have changed or forgotten your login/password, click here to reset your password right now.

I'm not an AAMI Member or previous customer, how do I login?
If you are not an AAMI Member and have never created an account with us, you will need to do so in order to purchase products.Click here to create an account right now.

I forgot my password.
If you provided us with a current e-mail address, we can send you your login and password. Click here to have your login/password e-mailed to you.

How do I change my login and password?
Once you have logged in as an AAMI Member or a registered user of the AAMI Marketplace you will see a Change Login/Password link under Account Management. You can then proceed to change your login and password. Be sure to click Submit when you are done.

How do I update my information on file with AAMI?
Once you have logged in as an AAMI Member or registered user of the AAMI Marketplace you will see an Update Account link under Account Management.   After you have selected Update Account, you will be presented with these options: edit, activities, and more information. Beneath these choices you will see a form pre-filled with your current contact information. Select "Edit," and simply make the necessary updates. Be sure to click Submit when you are done. NOTE: fields with asterisks indicate that information is required to maintain your AAMI account.  If you click Reset, all the fields where you have entered new data will be cleared.

I cannot access the Member Search.
You have to be an AAMI Member to gain access to the Member Search features. Click here for more information on logging on as a member. If you would like information on joining AAMI or renewing your membership, click here.

What are the AAMI Marketplace's hours of operation? The AAMI Marketplace features shopping 24 hours a day, 7 days a week, all year — barring unexpected network, software or hardware failure. The orders are fulfilled during normal business work days and hours. The AAMI Marketplace fulfillment team is available live on the phone: Monday - Friday 8:30 am - 5:00 pm EST by calling 1-877-249-8226.

Where do I go to order products? Please choose the Marketplace option on the left navigation bar.

Is ordering on your site Secure?Yes. We use VeriSign SSL to secure our online transactions. For more detailed information, visit the VeriSign web site at http://www.verisign.com/site/ssl.html.

How do I place an order online? Ordering at the AAMI Marketplace is easy and secure:

I would prefer not to use my credit card online, what other options do I have? Ordering Online with a credit card is as secure, if not more so than ordering products over the phone. The entire AAMI Marketplace is protected via secure SSL. However, we will gladly accept orders over the phone at 1-877-249-8226 or via fax at 1-301-206-9789. International customers please call 1-240-646-7031

Can I fax or call in my order?If you do not wish to place your order online, you can fax or call in your order to us. Download our order form (see below), fill it out and fax it to us, or call us on the phone and place your order:

How do I find the products I want?The AAMI Marketplace product search function can help you locate the products you'd like to purchase or to get more information about these products. You can search by title, description, or product code.  Simply click Browse Products on the left navigation bar.

How can I get more details on a product? When you perform a product search and click on a title from the results, you'll be taken to a product detail page that contains the following information: A picture of the product (if available); Product Title; List Price and Member Price. You can click on More Information to see the following information: Item, Document Type, Abstract, Format, Publication Date, Availability, Order Notes, Category, Subcategory, Activity, Keywords, Staff Contact, Project Type, Project Status, Document Status, Ballot Committee, Committee Author, and TAG.

What is a Shopping Cart? The Shopping Cart is where the products you have chosen to purchase are stored. When you locate a product that interests you, simply click the Add to Cart button on the detail page of that title. This will add the product to the list of products you wish to purchase. To view the list of items in you basket at any given moment, simply click Cart in the left-hand navigation column. When you have finished adding items to your list and are ready to complete your purchase, click the Purchase button.

How do I remove something from my shopping cart? If you wish to remove an item from your cart, click the RED circle to the right of your cart or simply click the Empty cart button. Your cart will refresh automatically.

How do I change a quantity of an item in my shopping cart? If you need to change quantities of items in your cart, simply type the correct number in the QTY field of the appropriate item, then click the Update Cart button. NOTE: You must click Update Basket or the number you type in will not be saved.

I have a discount coupon, how can I use it? We are currently unable to honor coupons online/electronically. If you have a coupon that you would like to redeem we ask that you download this order form and use it to make your purchases:

Order Form (pdf file) Please print out the form, fill it out with your order data, and send it to us with the coupon attached to the following address.

Association for the Advancement of Medical Instrumentation
AAMI Publications
PO Box 0211
Annapolis Junction, MD 20701-0211

You can also fax us your order form with an attached photocopy of your coupon to 1-301-206-9789.

How are international orders processed? International orders are welcome. Please follow the instructions for placing an order online - click here. When you fill in your shipping information be sure to include your postal code.

How is shipping handled? Please do not use P.O. Box numbers in your shipping instructions. Orders placed over the weekend or on holidays will be processed on the following Monday or the next business day. All orders will be shipped via UPS unless otherwise specified. NOTE:   If you require Rush Shipping on your purchase, please do not order online. We ask that you contact us on the phone with your order or fill out an order form and fax it to us:

Order Form (pdf file)
Phone: 1-877-249-8226 or 1-240-646-7031 (outside the US)
Fax: 1-301-206-9789
Hours: Monday - Friday 8:30 am - 5:00 pm ET

All products purchased online via the AAMI Marketplace are shipped with delivery times of 7-10 business days.  International orders are shipped via multiple carriers.

How are payments handled?All prices are quoted in US dollars and are subject to change.  All online payments must be made by credit card (VISA, MasterCard, or American Express).  If you would prefer not to make your purchase online, we ask that you phone your order in to us or download the Order Form below and fax it to us:

Order Form (pdf file)
Phone: 1-877-249-8226 or 1-240- 646-7031 (outside the US)
Fax: 1-301- 206-9789
Hours: Monday - Friday 8:30 am - 5:00 pm EST

Are AAMI product purchases guaranteed? We guarantee your satisfaction.  If you are not completely satisfied, just return the product (with original receipt and letter of explanation) in resellable condition within 30 days for a complete refund.  Shipping fees are nonrefundable.  Return these items to:

AAMI Publications-Return
PO Box 0211
Annapolis Junction, MD 20701-0211

Sorry, we cannot accept returns of meeting materials, software (unless defective), study guides and sale items.


How can I view my order/purchase history? The AAMI Marketplace will keep a record of all the orders you place. If at any time you wish to view this information, simply click Update Account under the Account Management heading in the left navigation bar. You will need to be logged in for this to appear. Once you choose Update Account, you will be presented with these options: edit, activities, and more information. Click Activities. The next screen you see will list DUES (if you are logged in as an AAMI Member) and ORDER. Click ORDER and your account history will appear. Click on the date of your order and your purchase will appear.

What is your product return policy? We guarantee your satisfaction.  If you are not completely satisfied with any item, just return the product, original invoice, and letter of explanation within 30 days to:

AAMI Publications-Return
PO Box 0211
Annapolis Junction, MD 20701-0211

Sorry, we cannot accept returns of meeting materials, software (unless defective), study guides and sale items.  Shipping fees are nonrefundable.  Please insure your return package against loss in transit. 

I would like to make a bulk order or volume purchase. Special discounts are available for bulk order/volume purchasers.  Please contact the AAMI Publications via e-mail:customerservice@aami.org; fax 1-301-206-9789; phone: 1-877-249-8226; or mail: PO Box 0211, Annapolis Junction, MD 20701-0211.

What if an item I wish to purchase is Out of Stock or Out of Print? If you view the detail page for an AAMI product that is temporarily Out of Stock or currently Out of Print, the item will be marked as such. If you click add to cart, you will be asked to call AAMI Publications at 1-877-249-8226 or 1-240-646-7031 for further information on this product.

How can I obtain photocopy permission for products?AAMI observes all copyright laws.  No part of our products may be reproduced, recorded, stored in a retrieval system, transmitted in any form by any means, electronic or mechanical, or otherwise copied without prior permission of the publisher.  For copyright permission, please contact the AAMI Communications Department.

I'm an AAMI Member, do I have to create an account? As an AAMI Member, you already have an account set up with the AAMI Marketplace. Please click here for more details.

How do I join AAMI?

How can I renew my membership?Contact the AAMI Membership Department at (800) 332-2264 x214 to renew by telephone or send your payment to AAMI Membership Services, 1110 N. Glebe Road, Suite 220, Arlington VA 22201-4795.   You can also renew online at marketplace.aami.org by logging into your account and selecting the menu item to renew your membership.

How can I search the Membership Directory? The Membership Directory feature is only available to AAMI Members. If you have not already, please log in to the AAMI Marketplace as an AAMI Member. Under the Membership heading to the left you will see Member Directory. You can also click here to go to the main Membership page which links to the Member Directory.

Why can't I access the Membership Directory. Only active members of AAMI are given access to the Member Directory. Click here for more membership information.

Do AAMI Members receive special pricing on online products? AAMI is able to offer both a list price and member price for many products. Members can save up to 50% on most products. To take advantage of membership pricing, click here for membership information.

How can I update my membership or customer information? As a non-member of AAMI or ICC Certification holder, the contact information you submit when you open your AAMI account is stored for access and billing purposes. For AAMI Members, the information you see under your account is what is currently on file for you. If at any time you wish to view or update this information, simply login and click Update Member Record on the left navigation bar under the Membership heading. After you have entered the update screen, you will be presented with these options: edit, activities, and more information. Beneath these choices you see will a form pre-filled with your current contact information. Click the Edit choice above, and simply make the necessary updates to these fields. Be sure to click Submit when you are done. NOTE: fields with asterisks indicate that information is required to maintain your AAMI account. If you click Reset, all the fields where you have entered new data will be cleared.

I need technical support. If you have technical concerns beyond those addressed in this FAQ, please contact us via e-mail at webmaster@aami.org. We will work with you to alleviate any concerns to ensure the AAMI Marketplace is functioning to meet your needs!

I have a comment/question.